Occasionally, it might be necessary to send a fact find document that was previously sent to a client. Perhaps some time has elapsed since the initial fact find was completed (or partially completed), and material changes need to be recorded (e.g. the number of dependents increased, a change in income, etc.). Or, the client is submitting a fact find for a new application. The re-use tool allows you to re-send an old form. This saves the client time by allowing them to update only the information that has changed since their previous submission.
Contents
Prerequisites
Know how to open the client portal.
Video walkthrough
Watch the video and learn how to re-send a previously completed fact find.
Sending the fact find
Select a client and open the client portal.
Make sure the DOCUMENT REQUEST pane is clear.
Click the ADD NEW DOC button. A popup window displays.
In the popup, enter a unique name and add a brief description to help the client understand what to do. Click the Request Type field and select Fact Find. A new window displays.
Use the search bar to locate the previous form that you want to send again.
Click Preview to inspect the form. (optional)
Click Re-Use FactFind to attach the template to the email message.
Finally, confirm the name of the Primary Applicant and optionally add a party. Click Add Document. Click the Review Request button and send the file.
If you can't find a previous fact find that you know exists, check the name order. Sometimes the names of the primary applicant and co-applicant are reversed. The solution is to amend the current application and change the Co-Applicant to Primary and Primary to Co-Applicant
Opening the file
You can open the file and review the pre-filled information. Open lead or deal page. Go to the Client Portal field and click the fact file link. The form displays in a popup window.
