Knowing how to delegate structured tasks to a team is an important milestone if a brokerage wants to scale. The business model is simple: the team (offshore or in-country) takes care of the paperwork and compliance matters, while the broker focuses on high-value tasks like client strategy and prospecting. BrokerEngine is well-equipped to help brokers implement that organizational architecture. In addition, our platform supports redundancy so that new team member onboarding is standardized and comparatively swift. This article explains how.
Contents
Prerequisites
None.
Video walkthrough
Opening the handover checklist
Knowing when a broker should hand over a client file to the team is key to ensuring delegation success. That's why we created the Broker Handover Checklist. Easy to follow and customize, this checklist itemizes the steps brokers must complete before delegating work to the team.
To locate the checklist:
Open a deal in full view mode (or create a new deal).
Go to the top right corner of the page and click the Checklist link.
Click the three-dot icon and select Change Checklist.
In the popup, locate Broker Group Checklist (Loan) and then click Use. Click Yes in the confirmation popup.
The items in the checklist column change. Locate and expand the Broker Handover Checklist folder.
Using the checklist
Go through the list and check each completed item. Many brokers prefer to complete the Broker Wizard step last. The wizard takes the broker through a review and ensures all the key steps have been completed before handing off the file to the team for processing.
Open a deal.
Click the Broker Wizard tab.
Scroll through the list and complete each section.
When complete, check the Broker Wizard Complete item in the checklist.
If you have not completed a Compliance note, run the wizard (step 4 in the Broker Wizard). This nifty tool helps ensure all compliance steps have been covered with the client and provides the broker with a bit of CYA.
Customizing the checklist
You can customize the checklist items to suit your own internal workflow and priorities. This article describes that work.
Within the deal, you can edit any checklist item. Those changes apply to the current deal and are not saved to the master checklist template. To remove an item, click the three-dot icon and select Delete.
To change a checklist item, select Edit. A popup displays. Optionally, you can:
Change the title.
Create a written record by requiring information in a popup note before the item can be checked as complete (e.g. when you met the client, ID used to verify identity, etc.).
Enter tooltip text to explain the item. BrokerEngine displays a question mark icon at the end of a checklist item name to indicate a tooltip is available.
Switch on the Checklist Item Display Criteria toggle to unhide new fields and add information.
Scroll to the bottom of the checklist and add a custom question.
